Job Description

:

Previous UPS Store experience preferred.

The UPS Store Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Operates office equipment including personal computers, copiers, fax machines, and 10-key calculators
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes ownership of the customer's shipping needs and offers viable solutions
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Able to stand for an extended period
• Must be willing and eligible to be a Oregon Notary Public
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday

We are currently looking for a part time associate that would be willing to work full time in the future.

Job Type: Part-time

Pay: From $16.50 per hour

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Work at office, Monday to Friday, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift

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