Onsite Service Delivery Manager- Norway Job at Infinity Quest UK, Remote

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  • Infinity Quest UK
  • Remote

Job Description

  • Strong expertise in ITIL-based service management processes
  • Experience in IT infrastructure services (EUC, network, cloud, service desk, etc.)
  • Familiarity with tools like ServiceNow, Power BI, monitoring tools

Leadership & Functional

  • Strong stakeholder management and communication skills
  • Proven ability in handling escalations and crisis situations
  • Experience managing global delivery models (onsite/offshore)
  • Data-driven decision-making and analytical mindset

Soft Skills

  • Excellent communication and presentation skills (executive-level)
  • Strong problem-solving and decision-making ability
  • High ownership, accountability, and customer focus

Qualifications

  • Bachelor's degree in Engineering, IT, or related field
  • ITIL Certification (preferred)
  • PMP / Prince2 (good to have)

Success Criteria

  • Consistent SLA and KPI achievement
  • High customer satisfaction (CSAT) scores
  • Reduction in incidents, backlog, and recurring issues
  • Improved operational efficiency and automation adoption

Job Tags

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