Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Helpdesk

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: 

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

• Providing a high level of technical support and service to our remote customers.  
• Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
• Demonstrating attention to detail, problem solving, and desire to provide great customer experience.   
• Delivering excellent customer service via phone, chat, email, and tickets.
• Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment              
• Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
• Supporting Active Directory accounts, GPO’s and other items 
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable. 
• Serving as subject matter expert to answer questions about software and related issues. 
• Support zero trust

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: Associate degree in IT-related discipline and or a minimum of 1 years of related experience.
• Required Technical Skills: Technical support, networking, application support, problem solving with a familiarity with AI chatbots.
• Required Certifications: CompTIA Security+ required within 6 months of start date
• Security Clearance Level: Active Top Secret
• Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable.
• Location: On Customer Site in Sterling and Manassas Virginia

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

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